Another Chao Geng

My current team stands at 8 inclusive of myself.

Janise - JC (30+)
Bernard - BW (39)
Linda - YL (26)
Rayve - RC (40)
Elisa - ET (21?)
Victor - VC (early 30s?)
Shirle - NS (unknown, should be late 30s)

Shirle is the last to be transfered from Finance to my team. Have heard of her working attitude prior her transfer. Actually, i was quite open to anyone coming to my team. We should give others a chance to prove their capability and i hope that the team's spirit could change somethings.

This gal on her 2nd day transfer here got my arrow. She simply and conveniently left for the day without issuing her ticket. Now the catch here is that for all reservations, there is a ticketing deadline. If no ticket number is captured in the system i.e no ticket issued, the system will auto cancel the seats and the next day, you will get hell from the client. So, this newbie, sent her booking to her mentor JC for checking prior ticket issuance and without JC's ok to issue, simply left for the day. JC highlighted to me and i reply SN,

"Please ensure that your ticket is issued prior leaving for the day. If for some reasons you need to leave early, please approach someone to handle your outstanding".

She replied "As this is my first day, please give me more time to absorb the information to issue the ticket", something like that.

Oh pls, bullshit. I've only assigned a team's invoicing and she took the whole day to issue 2 tickets? and my goodness, its not even issued!

and so i replied "Dear NS, please ensure JC provides adequate information to you for ticket issuance. For your information, VC and ET has issued the tickets on their first day in the team. You should not have much problems with it. Note that all tickets should be issued the same day consultants handover to us and if for watever reason, you did not issue the ticket without communicating with the consultant and we lost the seat and results in issuing a more expensive ticket, you will need to bear the cost. If there is a need, i will have to guide you personally"

That's the first time.

Today, she claims she has issued the ticket. Yet, my JC decide to check her work again prior leaving the day and that woman never issue AGAIN.

I'll see how she's gonna explain to me tomorrow.....