Mum was due to pay her balance for her trip tonight and i went along to her agent to do so. Couple of surprises that happen
1. The itinerary included a 2 hr wait for the coach pick up. Crazy! They explained that my mum and all can take a good rest at the airport before boarding the coach to Tangalooma. I thought that was ridiculous. Never have i ever heard of passengers waiting for the coach pick up. hmmm
2. The coach will drop off at COurtyard Marriot but my mum and all were supposed to stay at Vibe Hotel. Huh? need to walk to the hotel with the luggage? They were supposed to pass us a map but no, it was missing from the documents. They gonna email me the map.
3. The trolley bag souvenir was not available at the branch. We made them deliver to us. Hahaha!
4. My mum din inform them that she is coming down to pay. So they were caught by surprise.
Service line is really tough. Not an easy task....but well, what to do if you are in the service line. Smile.....even if you meet nasty customers. In my case at work, i'll 'curse' when im off line....haha...
1 comment:
1. What kind of itinerary includes 2hr wait for coach? How to rest at the airport?!
2. Walk to hotel? then that's not a coach pickup...it's like free buses, just tap on exisiting service...
tell me which agent is this. I'm not going there :P
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